Terms of Service

Last updated: June 20, 2026

These Terms of Service ("Terms") govern access to and use of Tandem's business operations and fulfillment management application. By accessing Tandem, you agree to these Terms on behalf of yourself and, where applicable, the organization you represent.

Use of Tandem

Tandem is provided for authorized business use. You may use Tandem only if you have been granted access by Tandem or by an organization authorized to use Tandem. You are responsible for keeping your account credentials secure and for activities performed through your account.

Acceptable Use

You agree not to:

• Access Tandem without authorization or attempt to bypass access controls.
• Interfere with, disrupt, reverse engineer, or misuse the service.
• Upload or transmit unlawful, harmful, infringing, or malicious content.
• Use Tandem in a way that violates applicable laws, third-party rights, or agreements.

Customer Data and Integrations

Tandem may process business data submitted by users or connected systems, including operational, order, shipping, billing, and support information. You are responsible for ensuring that you have the rights and permissions needed to submit data to Tandem and connect third-party systems.

Third-Party Services

Tandem may integrate with third-party services, including authentication providers, logistics systems, ecommerce platforms, carriers, and infrastructure providers. Your use of those services may also be governed by their own terms and policies.

Intellectual Property

Tandem and its software, designs, workflows, documentation, and related materials are owned by Tandem or its licensors. These Terms do not grant ownership rights in Tandem. Feedback may be used by Tandem without restriction or obligation.

Availability and Changes

Tandem may be updated, suspended, or modified from time to time. We aim to operate a reliable service, but we do not guarantee that Tandem will always be uninterrupted, error-free, or available at every location.

Disclaimers

Tandem is provided on an "as is" and "as available" basis to the maximum extent permitted by law. Tandem disclaims implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, Tandem will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, revenues, data, goodwill, or business opportunities.

Termination

Tandem or your organization may suspend or terminate your access if you violate these Terms, if your account is no longer authorized, or if continued access creates legal, security, or operational risk.

Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above shows when this page was last revised. Continued use of Tandem after changes means you accept the updated Terms.

Contact

For questions about these Terms, contact Tandem at [email protected].