Privacy Policy

Last updated: June 20, 2026

This Privacy Policy explains how Tandem Inc. ("Tandem", "we", "us", or "our") collects, uses, and protects information when authorized users access Tandem's business operations and fulfillment management application.

Information We Collect

We may collect the following information when you use Tandem:

• Account information, such as your name, email address, username, role, and organization.
• Authentication information, including sign-in provider identifiers and basic Google profile information when Google sign-in is used.
• Operational information that users or connected systems submit to Tandem, such as orders, shipments, claims, invoices, reconciliation records, settings, and related business records.
• Usage, device, and log information needed to secure, maintain, troubleshoot, and improve the service.

How We Use Information

We use information to:

• Provide, operate, secure, and support Tandem.
• Authenticate users and enforce access controls.
• Process operational workflows requested by authorized users.
• Monitor performance, diagnose issues, prevent misuse, and improve the service.
• Comply with legal, security, and contractual obligations.

How We Share Information

We do not sell personal information. We may share information with service providers, hosting providers, integrated business systems, administrators of your organization, or other parties when required to operate Tandem, fulfill a user-requested workflow, protect the service, or comply with law.

Data Retention

We retain information for as long as needed to provide Tandem, maintain operational records, meet contractual or legal requirements, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and the business context.

Security

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure.

Your Choices

Authorized users may contact their organization administrator or Tandem to request access, correction, or deletion of personal information where applicable. Some records may need to be retained for business, security, or legal reasons.

Children

Tandem is intended for business use and is not directed to children. We do not knowingly collect personal information from children.

Changes

We may update this Privacy Policy from time to time. The "Last updated" date above shows when this page was last revised.

Contact

For privacy questions, contact Tandem at [email protected].